Saturday, May 15, 2010

Target Sucks

Last month, I posted about staying up after 1 am to grab the Zac Posen snap tape dress in a M or L as soon as they came online. I knew it would go fast, but even as the logo announced Posen was now here, nothing was available for sale. The next morning, the only available size was an XL. I ordered it anyway, hoping I could either find an L in stores or return it if it was really too large. I was not happy given that it was clear they had stocked things in the middle of the night and ebay vultures had likely snapped up most of the hotter pieces.  I should have been even more suspicious when June 17 was listed as the shipping date.

Today I received the following email:

Thank you for shopping at Target.com.

Unfortunately, the following item is not currently available from
any of our sources.

 Zac Posen for Target® Snap Tape Dress - Blue  XL

We have cancelled this item from your order and can't say for sure
if it might be back in stock. If you are still interested please
check back every once in a while to see if it's available.

To view the current status and the costs associated with your order,
please visit My Account (http://www.target.com/my-account).

Because you only pay for items when we ship them to you, your credit
card has not been charged for this item.

Thank you for being a valued Guest.  We hope you visit us again.


Sincerely,

Guest Service Department
Target.com
www.target.com

Please note: This e-mail was sent from a notification-only address
that cannot accept incoming e-mail.  Please do not reply to this
message.  If you have further questions, please visit our online Help
department.

Besides the fact that I want an L or M and the dress is now listed as in store only (and both options evidently exist somewhere), I'm furious that they took an order--or many orders--knowing they couldn't fulfill them. I also had ordered a Liberty nightdress and now will likely have to swallow shipping on that, when I'd be a little happier if they at least comped shipping of that item.

I have had bad experience calling Target customer service--when I called about the Liberty of London items that I could put in my cart repeatedly but would vanish as I checked out (clearly just gone out of stock but not all parts of the program recognized this), the guy on the other end claimed that a totally different nightdress was the same item and then told me he had no idea what I should do other than go to my local Target and buy it there (the fact it was out of stock according to the online inventory was clearly irrelevant). So I decided to email them and express my anger only to find no email address available. Their phone service is notoriously bad and I don't want to ruin my Saturday.

So this is my public way of announcing that I will not be visiting Target online again and will seriously consider never shopping at your store again. If you can't manage your online inventory, at least offer a customer service email or improve your phone service.

1 comment:

christina said...

I'll keep an eye out for that dress in a L. They were sold out except for xs at the target closest to me. Have you seen the dress in person? Honestly, it's not as nice as it looks online...I think you might be disappointed. The red top with the snaps is much nicer but the showstopper is definitely the brocade dress though it's very dressy.
Liberty of London was the best collab! Are you looking for any of those pieces? I saw a lot of the gorgeous peacock printed blouses ont he clearance racks.